Accessibility Statement for Waste Disposal Swiss Cottage

This accessibility statement explains how people can access and use the online information and digital services related to Waste Disposal Swiss Cottage. We want our website and digital tools to be accessible and easy to use for as many people as possible, including residents, businesses, and visitors who rely on accessible waste disposal in the Swiss Cottage area.

Our accessibility commitment

We are committed to making our online waste disposal information and services meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines are an internationally recognised standard for designing accessible websites and digital services. Our aim is that people with different abilities and using different technologies can find information about waste collection, recycling, bulky waste, and related services in Swiss Cottage without unnecessary barriers.

How we support accessible use

To support accessible waste disposal information in the Swiss Cottage area, our website is designed so that users can:

Adjust text size using browser zoom without content breaking or overlapping, use screen-readers to navigate headings and content in a logical order, move through pages using only a keyboard, and access clear and consistent navigation menus. We also work to provide plain language wherever possible so that service details such as collection days, accepted materials, and charges are easier to understand.

Screen-reader compatibility

The website and online forms for Waste Disposal Swiss Cottage are developed to support popular screen-readers. Headings, paragraphs, and form fields are structured so that people who use speech or braille output can move quickly to the information they need. Images used to explain disposal routes or signage are given meaningful text descriptions where required. We aim to ensure that labels for buttons and controls are descriptive so that users understand what will happen when they select an option.

Keyboard navigation and focus

Our pages are designed so that all interactive elements can be reached and used with a keyboard alone. This includes menus, forms to request waste collection, and contact details for Swiss Cottage services. The focus order follows a logical sequence from top to bottom and left to right, so users do not lose their place when tabbing through. When a link or button receives focus, it is clearly highlighted so that it is easy to see which part of the page is currently selected.

Use of colour, contrast, and layout

We aim to maintain sufficient colour contrast between text and backgrounds to support users with low vision or colour vision differences. Information about waste disposal in Swiss Cottage is not conveyed by colour alone, so that users who cannot perceive certain colours can still understand important messages. Layouts are built to be responsive so that pages are usable on desktops, tablets, and mobile devices without excessive scrolling or horizontal movement.

Ongoing work to improve accessibility

Accessibility is an ongoing process. We regularly review our waste disposal content for Swiss Cottage and update pages when we identify barriers. When new features or forms are added, they are checked for compliance with WCAG 2.1 AA as far as is reasonably possible. We welcome feedback from residents, businesses, and visitors, as this helps us improve how clearly and accessibly we present service information.

Contact us about accessibility

If you have difficulty accessing any part of the Waste Disposal Swiss Cottage website or online services, or if you need information in a different format, you can contact us. We will consider your request and respond as soon as possible. You can contact our accessibility team by phone, by email, or by post and explain how we can help you access waste disposal information or services more easily.

Please tell us which page or service you were trying to use, which assistive technology or device you rely on, and the type of help or alternative format you need, such as large print, easy read, audio, or a different language. We use this feedback to improve accessibility for everyone in the Swiss Cottage community.